Refund Policy

At Fashion Puls, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions where you need to return items. Please review our refund policy below:

1. Eligibility for Refund:

   • Refunds are applicable only for eligible items purchased directly from Fashion Puls website.
   • Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

2. Time Frame for Returns:

   • You have 15 days from the date of purchase to initiate a return for a refund.

3. Exclusions:

   • The following items are not eligible for refunds unless they are faulty or damaged upon receipt:
     • Items marked as final sale.
     • Customized or personalized items.
     • Undergarments and swimwear (for hygiene reasons).

4. Refund Process:

   • To initiate a refund, please contact our customer service team within the 15-day return window.
   • Once your return is approved, you will receive instructions on how to return the item(s) to us.
   • Once we receive your returned item(s) and verify their condition, we will process your refund.
   • Refunds will be issued to the original method of payment within 7-10 business days after the return is processed.

5. Return Shipping:

   • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
   • We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately for assistance.
   • We will arrange for a replacement or refund for the damaged or defective item(s) at no additional cost to you.

7. Contact Us:

   • If you have any questions or concerns regarding our refund policy or your return, please contact our customer service team at support@fashionpuls.com.

Please note that this refund policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates or revisions.

Thank you for shopping with Fashion Puls. We appreciate your business!